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Escape Rooms|Privacy policy

NZ's Only 90 Minute Escape Game


Last Updated: 22 September 2023

Escape Rooms New Zealand 2019 Limited (“escape rooms New Zealand,” "we," "our," or "us") is committed to protecting the privacy and personal information of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website. This privacy policy also covers all franchisees listed below;

1. Escape Rooms Takapuna 2022 Ltd

2. Escape Rooms Tauranga Ltd

3. Escape Rooms Christchurch Ltd

By accessing or using our website, you consent to the practices described in this Privacy Policy.


1. Information We Collect


a. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and payment information when you make a booking, sign up for our newsletter, or contact us through our website.

b. Usage Information: We may automatically collect certain information about your device and how you interact with our website. This includes your IP address, browser type, operating system, referring URLs, and usage patterns. We use cookies and similar technologies to collect this data.


2. How We Use Your Information


We use your personal information for the following purposes:

a. Booking and Reservation: To process and confirm your bookings and reservations for our escape rooms.

b. Communication: To communicate with you regarding your bookings, and inquiries, and to send you updates, promotions, and newsletters if you have opted in to receive them.

c. Improving Services: To analyze and improve our website, services, and customer experiences.

d. Legal Compliance: To comply with legal obligations and protect our rights and interests.


3. Disclosure of Your Information


We may share your personal information with:

a. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services to you.

b. Legal Requirements: We may disclose your information if required by law or in response to valid government requests.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.


4. Your Choices


a. Opt-Out: You may opt out of receiving marketing communications from us by following the instructions provided in such communications or by contacting us directly.

b. Access and Correction: You may request access to and correction of your personal information in our records.


5. Security


We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.


6. Children's Privacy


Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information.


7. Changes to this Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, and the updated version will be effective as of the Last Updated date stated at the beginning of the Privacy Policy.


8. Links to Third-Party Websites


Our website may contain links to third-party websites, advertisements, or services that are not owned or controlled by Escape Rooms New Zealand. Please note that this Privacy Policy applies solely to information collected by our website, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of these third-party websites before providing them with any personal information.


We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Your interactions with these third-party websites are governed by their respective terms and policies, and we disclaim any liability for your use of such websites.


9. Consent


By using our website and following links to third-party websites, you acknowledge that you understand the potential privacy risks associated with those websites and that you accept responsibility for reviewing and abiding by their respective privacy policies.


10. Governing law


These terms are governed by and to be construed in accordance with  New Zealand law. Any disputes shall be subject to the exclusive jurisdiction of the  New Zealand courts.


11. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or the use of third-party websites linked from our website, please contact us at:


Escape Rooms New Zealand

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